Terms & Conditions – Cancellation & Refund Policy

Disclaimer: Optima Travels Private Limited (OTPL) employee or agent would never ask for any of your card information related to Number, CVV, Net Banking login, Password, OTP and so forth. Neither would they communicate for transferring funds to any personal account or to install third-party apps like Any Desk, TeamViewer. In case you get into any of such acts or any loss of your money, TIPL strictly will not be responsible for any sort of losses.

Cancellation Policy

No Show for Individual (FITS) Visits/Packages:
In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed of the same in writing and this will be effective from the date we receive a letter in writing.

The cancellation charges would be as follows:
• 60 days or more prior to arrival - 15% of the tour/service cost.
• 59 days - 30 days prior to arrival - 30% of the tour/service cost.
• 29 days - 15 days prior to arrival - 50% of the tour/service cost.
• 14 days – 0 days, prior to arrival or no show - NO REFUND.

Note : If booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
• High Peak Season bookings (from 20th December to 15th January).
• Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar Fair etc).

No Show for Group Tours / Packages:
In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed of the same in writing and this will be effective from the date we receive a letter in writing.

The cancellation charges would be as follows:
• 60 days or more prior to arrival - 25% of the tour/service cost.
• 59 days - 30 days prior to arrival - 50% of the tour/service cost.
• 29 days -0 days, prior to arrival or no show - NO REFUND.

Note : If the booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
• High Peak Season bookings (from 20th December to 15th January).
• Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar Fair etc).

Important Note:

(For the Cancellation of Individual and Group Tours): • Regardless of the above-mentioned cancellation tab, in case of cancellation of the tour/ travel services (due to any reason) by the client, after booking is made with us – a minimum of 10% service charge would be applicable on the total cost of the tour package.
• Regardless of the above-mentioned cancellation tabs, in case of the cancellation of the confirmed tour/ travel services (due to any natural calamities that is unavoidable), then the following two options can be available:
• Client would be provided with Credit Note facility for the advance amount paid by him/her and the same can be used by the client anytime in future travels for themselves or any other person related to him in his family, friends or relatives.
• In case the client urges for the refund- then a minimum of 10% service charge would be applicable on the total tour cost and the remaining amount (after lessening 10% service charge) would be refunded to the client.
• In case the client cancels the tour after beginning /in the middle of the tour, in that case the refund would depend on the amount we would be able to levied from the hotels/inns. For the unused hotels, transport, meals, guides or any other travel service, the company would not be responsible for any refund.
• Cancellation amount would be calculated on the total tour cost of the booking and not on the advance amount paid by the client.

Cancellation Policy for The Flight Tickets:

Flight Tickets booked are non refundable. Name change and date change can be considered as per the rules stipulated by the airline.

Cancellation Policy for The Wildlife Game Drives / Safaris:

Wildlife game drives booked into any Wildlife National Park/Sanctuaries are non refundable. Even date change request will be considered as cancellation and no payment can be refunded/ adjusted against it. This is as per the Government rule and regulations.

Mandatory Identification Document Detail:

It is Mandatory for all guests (Foreign Nationals, NRI’s and Indian Nationals) to provide Photo ID at the time of booking confirmation of tours. The given below Documents are applicable for different categories:

• For foreign nationals – Copy of Passport + Visa is mandatory.
• For Non Resident Indians clients (NRI client) – copy of passport.
• For Overseas Indian clients holding OCI / PIO card – copy of passport and copy of OCI/PIO card is mandatory.
• For domestic clients – copy of Driving License / Voter ID Card / passport is mandatory.
Note: VISA is compulsory to Travel to India for all Foreign Nationals. Kindly check the below link for VISA on arrival detail for the listed countries. https://www.visaonline.com

Refund Policy:

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take minimum 5-6 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Only written communication shall be entertain in regard to Refund part.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

Mode of Payment:

The clients can make payment using any of the following methods:-
• By Online Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Online Debit Card Payment (by Master / Visa / Maestro).
• By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Bank / Telex Transfer to our Bank A/c.
Note:
• In case of payment through credit/ debit card, 3.5% bank charges would be levied over and above the total amount. • All payments should be free and clear of any withholding tax and deduction. • Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Liabilities & Limitations:

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.

Optima Travels Pvt Ltd rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such change - the rates quoted by us before modification can be changed by us according to the modifications by hotels or airlines.

Optima Travels Pvt Ltd and its associates act only in the capacity of an agent for the hotels, airlines, transporters, railways & the contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us - are issued subject to terms & conditions under which these services are provided by them. The tickets, coupons or passage contract in use by carrier / hotel or other contractors rendering services shall constitute the sole contract between the Clients and such contractor.

Optima Travels Pvt Ltd itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. Indian Holiday Pvt. Ltd. reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants' safety, comfort and general well being without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.

Optima Travels Pvt Ltd shall not be responsible for any delay or change in program or expenses incurred or special / consequential loss, injury and damage - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.

Optima Travels Pvt Ltd shall not be responsible and shall not accept any liability towards the Clients or his/her legal representative for any loss of property or damages resulting from death or injuries including loss of services which the Clients may sustain on account of act, negligence or default by any transportation company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour, means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or other vehicle in common carrier or otherwise and whether due to its or there negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.

Optima Travels Pvt Ltd do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.

Optima Travels Pvt Ltd reserves the right to cancel any services in case it deems that the tour, trip or passage is impracticable for any reason or should circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason thereof.

Optima Travels Pvt Ltd reserves the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it shall not be required to show any reason for doing so.

Jurisdiction Clause:
All the disputes arising out of this agreement or any other subsequent agreement would be subject to Uttar Pradesh Courts only.

Special Note:
• Terms & Conditions for Andaman & Nicobar island, Lakshadweep island will be separate and same will be advised on case to case basis.
• Terms & conditions for Group booking will be separate and same will be advised on case to case basis.